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New helpline opening hours

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New helpline opening hours

From 6 April 2020 our Helpline opening hours will be extended to five days a week.

Monday 9am-4pm

Tuesday 9am-4pm

Wednesday 9am-7.30pm

Thursday 9am-4pm

Friday 9am-4pm

You can call our Helpline on: 01494 601400 or email us at

Changes to Helpline during Covid-19 lockdown

Please note that during these difficult times, due to Covid-19, we have had to make some changes to our phone system. This means that when you call the Helpline during opening hours, you will not hear  our usual messaging. Instead the phone will continue to ring until a member of the team is available to take your call. Your call will not be recorded, so you can talk to our staff in confidence. If you would like to read our privacy policy please visit or ask your operator for details.

Please bear with us and know that we will answer as soon as possible.

Covid-19 and epilepsy

If you are looking for information about epilepsy and Covid-19, please see our FAQ from neurologist Dr Simona Balestrini at

We have lots of information on our website at Please use the search box to find the information you are looking for.

Or please consider emailing us instead.

More information

Find out more about our epilepsy Helpline.