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What if my claim is unsuccessful

What if my claim is unsuccessful?

When a decision is made about your claim for a benefit, the Department for Work and Pensions (DWP) will write to tell you about the decision and why it was made. If you are not happy with the outcome and you decide to challenge a benefits decision, the next steps need to happen in the following order, and you need to respond quickly (usually within one month) at each stage.

1. Challenge the benefits decision - ask for mandatory reconsideration.

2. Appeal the benefits decision if you are unhappy with the mandatory reconsideration decision. For more about mandatory reconsideration and appeals 

For more about mandatory reconsideration and appeals visit

Manage an existing benefit, payment or claim - GOV.UK ( or

Challenging benefit decisions - Citizens Advice

Information produced: March 2023

Want to know more?

Download our benefits factsheet (PDF 693KB)


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