Organisations that can help

If you are applying for benefits for the first time, reapplying after a change in your circumstances, or appealing a benefits decision, here are some organisations that may be able to help you.

Citizens Advice

0800 144 8848 (England)
0800 702 2020 (Wales)
0800 028 1456 (Scotland)
028 9590 6505 (Northern Ireland)

citizensadvice.org.uk

Information about benefits. Can also make an appointment at your local Citizens Advice.
 

Community Money Advice

01743 341929

communitymoneyadvice.com

A national charity offering free advice, through community money advice centres, to help people overcome their money, or debt, problems.
 

Contact a Family

0808 808 3555

cafamily.org.uk

A charity for families with disabled children up to age 25. Offers benefits advice and information. They can help to explain complex decisions and how to proceed with appeals.
 

Disability Service Centre

gov.uk/disability-benefits-helpline
(gives different helpline numbers for each benefit).
Advice or information about a benefits claim you’ve already made.
 

Money Advice Trust

National Debtline: 0808 808 4000

moneyadvicetrust.org

nationaldebtline.org

A charity offering free, confidential and independent advice on money and debt management.
 

Scope

0808 800 3333

scope.org.uk

Information and advice on benefits for people with disabilities.
 

Turn2us

turn2us.org.uk

Help with accessing benefits, grants and other financial help, including a benefits calculator. Their website has guides to different benefits.

Welfare Rights Units

Welfare Rights Units offer free advice and support around applying for benefits. Some can also help with completing claim forms and appealing benefits decisions. Contact your local council to find out if they have a Welfare Rights Unit.

gov.uk/find-local-council

For a printed copy of this information contact our helpline.

Information produced: November 2024