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Our use of FundraiseUp

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Our use of FundraiseUp

The information here is related to Epilepsy Society’s use of Fundraise Up for the purpose of processing one-off donations via our website. 

Information we collect and why

When you use this platform to make a donation, we will collect the following information from you: 

  • Your name, email address and postal address. Where you agree to Gift Aid a donation, we will – in line with HMRC requirements - ask for your full postal address.
  • If given, your consent to send you communications by email

We will only use this information to process your donation and keep a record of it. We do not have access to your financial information, which is securely managed by the recognised payment gateway Stripe.

Any consents given will be managed according to our full privacy statement. We will always keep your data safe and secure. You can update your preferences by contacting our Supporter Care Team on 01494 601414  or email

The Fundraise Up platform features functionality, known as machine learning, that is able to suggest a donation amount to you, based on analysis of publicly available data related to your location, browser type and device, and website activity and any previous donations made to Epilepsy Society through Fundraise Up. This information is only ever used anonymously and in ways that cannot identify any individual. 

We use this service in our legitimate interest and in order to support our charitable work. Any suggested donation amount can be ignored. There is no automatic decision making involved in this activity and it will not result in any harmful effects to you. 

Epilepsy Society deducts a processing fees from your donation to help cover transaction fees and keep our online donation service secure. When you opt to cover fees we ensure more of your money goes towards helping people affected by epilepsy.
These fees include:

  • 3% Fundraise Up platform fee
  • 1.4% + 20p fee for our Payment Gateway (Stripe) processing


This platform also uses two Strictly Necessary cookies to set user preferences, remember session content and help with anti-fraud detection. For more details about the cookies we use, please see our cookie policy

Data sharing and international transfers 

Data is only shared with Fundraise Up for the purposes of service provision. Primary data is processed at a UK-based data centre. Fundraise Up business servers are located and backed-up in North America. Epilepsy Society has ensured that adequate and recognised safeguards are in place before any necessary international data transfers take place. 

How long do we keep your data? 

Data is only kept for as long as it is needed for the purpose is collected. Please see the full privacy statement for further details.

Your rights and contact information

Your full rights are outlined in the full privacy statement but if you have any immediate concerns or questions, please contact our Data Protection Officer, Protecture at or by contacting our donor support team on



We send monthly e-newsletters to keep you informed with tips for managing epilepsy, the latest news, inspirational stories, fundraising opportunities and further information from Epilepsy Society.

Read our privacy policy

It is always your choice as to whether you want to receive information from us. You may opt-out of our marketing communications by clicking the ‘unsubscribe’ link at the end of our marketing emails or through our unsubscribe number 01494 601 300.